Frequently Asked Questions

Everything you need to know about our gentle skincare solutions.

Are Mustela products safe for newborns?

Yes, our products are formulated under dermatological and pediatric supervision to be safe for use from birth on, including babies out of NICU.

What is your shipping policy?

We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, with delivery expected within 3-7 business days.

Can I return a product if I am not satisfied?

We accept returns for unused and unopened products within 30 days of purchase. Please contact our customer service team to initiate a return request.

Are Mustela products tested on animals?

No, Mustela does not test any of its products or ingredients on animals, complying with international regulations against animal testing.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I determine which product is right for my baby’s skin type?

We categorize our products by skin type: Normal, Dry, Eczema-prone, and Very Sensitive. You can use our online skin diagnostic tool to find the perfect match.